Legal
Terms of Service
§1. General provisions
These Terms of Service (the "Terms") set out the rules for using the website available at www.sinton.agency (the "Website") and the provision of services by electronic means by Sinton Design Agency Thomas Sinton.
The Terms have been prepared on the basis of art. 8 sec. 1 point 1 of the Polish Act of 18 July 2002 on the provision of services by electronic means.
Using the Website constitutes acceptance of these Terms.
§2. Definitions
Service Provider - Thomas Sinton, a sole proprietor (jednoosobowa działalność gospodarcza) conducting business activity under the trade name "Sinton Design Agency Thomas Sinton", registered in the Polish Central Registration and Information on Business (CEIDG), with its registered office at Wenus 53A/23, 05-500 Józefosław, Poland, NIP: 1231573481, REGON: 540789593.
User - any natural person, legal person or organisational unit using the Website.
Consumer - a User who is a natural person performing a legal act not directly related to their business or professional activity.
Website - the website www.sinton.agency together with its subpages.
Services - services provided by electronic means through the Website, in particular access to informational content, the contact form, and the meeting booking system.
Project Services Agreement - a separate agreement concluded between the Service Provider and the Client for the delivery of a specific project (website, branding, automation, etc.), which is not governed by these Terms.
§3. Scope and type of services
Within the Website, the Service Provider provides the following services by electronic means:
access to informational content about the Service Provider, its offer, process and portfolio;
a contact form for submitting enquiries;
a meeting booking system (delivered with the support of a third-party provider Cal.com);
access to blog content and educational materials.
The services provided within the Website are free of charge.
The delivery of specific projects (including website design and development, branding, automation) is performed under a separate Project Services Agreement concluded individually with the Client. These Terms do not govern that agreement.
§4. Technical requirements
To use the Website properly, the following are required:
a device with internet access;
a current web browser with JavaScript and cookies enabled;
an active email account (to use the contact form and the booking system).
The Service Provider is not responsible for technical issues arising from the User's failure to meet the above requirements.
§5. Rules of use
The User undertakes to use the Website in accordance with applicable law and these Terms.
The User must not provide unlawful content, including content that infringes the personal rights of third parties, copyright, trademarks or other intellectual property rights.
The User must not take any actions that may disrupt the proper functioning of the Website, in particular attempt to gain unauthorised access, use automated tools without the Service Provider's consent, or place excessive load on the infrastructure.
§6. Conclusion and termination of the electronic services agreement
The agreement for the provision of electronic services consisting in browsing the Website content is concluded when the User enters the Website and is terminated when they leave it.
The agreement for the provision of the contact form or booking service is concluded upon submission of the form or confirmation of the booking and is terminated upon handling of the enquiry or meeting.
The User may stop using the Website at any time.
The Service Provider reserves the right to suspend or restrict a User's access to the Website in the event of a breach of these Terms or applicable law. The suspension of access does not exclude or limit the rights of Consumers arising from mandatory provisions of law.
§7. Intellectual property
All content placed on the Website, including text, graphics, logos, photographs, code and graphic layout, is owned by the Service Provider or used under the relevant licences.
Copying, reproducing, modifying or distributing the Website content without the prior written consent of the Service Provider is prohibited, except for personal use as permitted by law.
§8. Liability
The Service Provider exercises due care to ensure that the Website operates properly and continuously but does not guarantee full availability of the Website at all times.
The Service Provider is not liable for interruptions in the operation of the Website resulting from circumstances beyond its control, including force majeure, internet network failures or third-party actions.
The informational content placed on the Website is general in nature and does not constitute legal, financial or any other professional advice.
The limitations of liability set out in these Terms do not exclude or limit Consumer rights arising from mandatory provisions of law.
§9. Complaints
Complaints regarding the operation of the Website or the provision of electronic services may be submitted to the email address: info@sinton.agency.
A complaint should contain the User's identifying data, a description of the problem and the expected method of resolution.
The Service Provider will consider the complaint within 14 days of its receipt and inform the User of the resolution by electronic means.
§10. Personal data and cookies
The rules for processing Users' personal data are set out in the Privacy Policy available on the Website.
The rules for using cookies are set out in the Cookies Policy available on the Website.
§11. Third-party services and data processors
To provide the Services and handle enquiries and meeting bookings, the Service Provider uses third-party tools and services, in particular: Cal.com (meeting booking), Google Workspace (Google Calendar, Google Sheets), Notion, Framer (website building and hosting platform and automated form spam filtering, including via artificial intelligence), social media channels, analytics providers, and the hosting provider. Use of these services may involve the transfer of User data to those providers.
The Service Provider has no control over the content or privacy policies of these services and is not responsible for their operation. We recommend reviewing the terms and privacy policies of those services before using them. Detailed information about the scope and legal basis of personal data processing is set out in the Privacy Policy.
§12. Out-of-court dispute resolution (applies to Consumers)
A Consumer has the option of using out-of-court methods for handling complaints and pursuing claims, including:
applying to a permanent consumer arbitration court;
applying to a voivodeship inspector of the Trade Inspection;
using the assistance of a poviat (municipal) consumer ombudsman or a social organisation dealing with consumer protection.
A Consumer may also use the European Commission's ODR platform available at: http://ec.europa.eu/consumers/odr.
§13. Governing law and jurisdiction
Matters not covered by these Terms are governed by Polish law, in particular the Civil Code and the Act of 18 July 2002 on the provision of services by electronic means.
Disputes arising from these Terms shall be settled by the court having local jurisdiction over the registered office of the Service Provider, subject to mandatory provisions on Consumers.
§14. Final provisions
The Terms enter into force on 1 February 2025.
The Service Provider reserves the right to amend the Terms. Users will be informed of changes through publication of the updated version on the Website together with the date of entry into force.
If any provision of these Terms is deemed invalid or unenforceable in whole or in part, the remaining provisions shall remain in full force and effect.
The Service Provider shall not be liable for any failure or delay in performance of its obligations under these Terms caused by force majeure, including but not limited to natural disasters, acts of war, terrorism, pandemics, strikes, internet network failures, cyberattacks, or actions of public authorities.
Failure or delay by the Service Provider to exercise any right under these Terms does not constitute a waiver of that right.
Communications relating to these Terms shall be made by electronic means to the email addresses indicated in these Terms or provided by the User.
In the event of any discrepancy between the Polish and English versions, the Polish version shall prevail.
